Frequently Asked Questions (FAQ)
Order Confirmation & Emails
Will I receive an order confirmation after placing my order?
Yes. Once your order is placed, you will receive an order confirmation email sent to the email address used at checkout. If you do not see it within a few minutes, please check your spam or junk folder.
Will I receive another email after that?
Yes. The next email you receive will be when your order ships. This email will include your tracking number, so you can follow your shipment.
Shipping & Processing Times
How long does it take for orders to ship?
Most orders ship within 1–3 business days after being placed.
When are perishable items shipped?
To ensure freshness and prevent items from being held in transit, perishable items are not shipped on Fridays or over the weekend. Orders containing perishable products typically ship Monday through Thursday.
Do you ship nationwide?
Yes, we ship nationwide within the United States.
Perishable Items
What items are considered perishable?
Perishable items include products such as fresh pastries, refrigerated or frozen items, and any products that require temperature control.
Can perishable items be returned or refunded?
No. All perishable items are final sale and cannot be returned or refunded once shipped.
Non-Perishable Items & Returns
Can I return non-perishable items?
Yes. For eligible non-perishable items, please refer to our Refund & Returns Policy page. That page outlines:
Eligible products
Timeframes for returns
Refund processing details
All return information can be found there.
Order Changes & Cancellations
Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to help. Please contact us as soon as possible via chat or text. Once an order has shipped, it cannot be changed or canceled.
Tracking My Order
How do I track my order?
Once your order ships, you will receive an email with your tracking number. You can use that number to monitor delivery progress.
Address Issues
What if I entered the wrong shipping address?
Please contact us immediately. If the order has not shipped yet, we can update the address. We are not responsible for delays or losses due to incorrect addresses entered at checkout.
Damaged or Missing Items
What if my order arrives damaged or incomplete?
Please contact us within 24 hours of delivery with photos of the packaging and products so we can assist you.
Payments & Security
What payment methods do you accept?
We accept major credit cards and secure online payment options available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment systems to protect your information.
Contacting Us
How can I contact you if I have questions?
We’re happy to help.
Live chat on our website
Text us: 718-500-4110
Please allow a reasonable response time during business hours.
Additional Information
Orders are processed on business days only
Holidays may affect processing and delivery times
We reserve the right to limit quantities or cancel orders due to inventory availability